Refund policy

We are a small, independent bookstore and do not have the infrastructure to process returns, so unfortunately, we cannot accept them at this time.

However, we do offer refunds or replacements in the case of shipping damage.

To request a refund or replacement, please reach out to: support@merrick-books.com with pictures of the damage.

Any claims must be submitted - with evidence - within 14 days of delivery. We review each concern on an individual basis but the below are some general guidelines.

 

Does Qualify

• Damage over 1/2 in. to outer book - tears, rips, cuts, deep scratches, dents or excessively crushed edges/corners etc.

• More than one ripped or bent page that affects the content of the book

• Stains, discoloration, residue or marks etc. that cannot be removed

• Production defects (such as missing pages etc.)

• Incorrectly folded dust jackets

• Extreme blur to stenciled edges

 

Does Not Qualify

• Light scratches, marks or removable residue etc.

• Minimal creasing, wrinkles or dents etc. to the book or dust jacket (including corners)

• General shelf wear